Contact host for security change?

[alextes4]

I am having a file permission error that seems can only be solved by the host. How do I get in touch?

http://stackoverflow.com/questions/...t-have-permission-to-access-wp-admin-themes-p

 

[caftpx10]

"Never recommend 777, learn how permissions work, and fix it correctly." - A user comment on that marked as "answer"

With that out of the way, there are many factors as pointed out in where you have linked.
Mod_security2 is likely to be the case here (assuming that the permissions ARE correct).

 

[bdistler]

I am having a file permission error that seems can only be solved by the host.

if it is a issue with [ Mod_Security ] ...

Mod_Security is a Web Application Firewall (WAF) that filters and blocks known malicious HTTP requests. Blocked HTTP requests include many, but not all forms of Brute Force, Cross-Site Scripting (XSS), Remote File Inclusion (RFI) , Remote Execution, and SQL injection (SQLi) attacks.

while x10hosting discourage it - Premium account users have the ability to completely disable [ mod_security ] on their account via cPanel

For free-hosting x10hosting has a customized web server setup that does not allow for the same cPanel functionality to disable [ mod_security ] - x10hosting also decided it would not be a good idea to allow free-hosting users to disable it - as it is used to not only protect against inbound malicious attacks but to prevent outbound abuse also - Unfortunately free-hosting still gets abusive signups - and allowing them to disable something that helps to prevent their malicious actions would not be in x10hosting's best interest

if it is a issue with permission(s) are 0777 ...
make sure all file permissions are 0644 (rw-r--r--) and all folder permissions are 0755 (rwxr-xr-x)

IF 'permissions' set on any folder or file - in your account - are [ 777 ] - that makes a large security risk - so a x10hosting's free-hosting server will throw an immediate "Access Denied" (403 error code) error to protect itself

BTW - what is the error code (number) you receive ?

 

[alextes4]

Forbidden
You don't have permission to access /wp-admin/post.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

 

[alextes4]

"Just let them know you need the rule 340163 whitelisted for domain.com as its hitting a mod_sec rule."
That couldn't happen on the host side?

 

[caftpx10]

Yes. Yes it is.