Cpanel a fatal error or timeout occurred while processing this directive

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rfyscom

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Hi,

I cannot log into Cpanel anymore I just get

Cpanel a fatal error or timeout occurred while processing this directive.

Please help me to get back in.



Thank you
 

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cjptomas80

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I having experiencing same problem you got. Which server are you? mine on xo1.x10hosting.com when accessing Cpanel.
 

rmsx10ho

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I'd try but I'm on xo2.x10hosting.com (which is working fine)

Can either of you get FTP access?
 

cjptomas80

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I can access FTP and my site is working properly. Just accessing the CPANEL as mention by a thread starter the problem.
 
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gasx10bz

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Hi,

Same issue and server. Here you are the extended error info:

Template::Exception:
[TYPE]=[file]
[INFO]=[parse error - home/retro/stats_bar.html.tt line 84-90: unexpected token (%)
[% IF stat.pc.defined;
stat.percent = stat.pc;
[%
IF stat.pc.defined;
stat.percent = stat.pc;
END; %]]
[TEXT]=[






]
at cpanel.pl line 1050.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4408
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 864
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 271
 

odam2x10

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Same issue, same server. Anyone got any ideas on getting round it?

xo1.x10hosting.com (Port 21)



A fatal error or timeout occurred while processing this directive. [close]

Template::Exception:
[TYPE]=[file]
[INFO]=[parse error - home/retro/stats_bar.html.tt line 84-90: unexpected token (%)
[% IF stat.pc.defined;
stat.percent = stat.pc;
[%
IF stat.pc.defined;
stat.percent = stat.pc;
END; %]]
[TEXT]=[






]
at cpanel.pl line 1050.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4408
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 864
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 271
 

cjptomas80

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There's nothing we can do about it. Let's wait patienly for admins to fix it.
 

odam2x10

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Are any Admin people watching this?

About a week ago I had a message saying my account would expire if I didn't log in - but this fault will not let me log in.

The help files say that I can ask for my account to be restored by logging in!

Can something be done within the next week or so before my files are all deleted?

Fortunately, ftp still works. I have downloaded everything in case I have to start again from scratch.

Thanks

Ken
 

cjptomas80

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The requirement that x10hosting to prevent inactivity is to login in https://x10hosting.com/sso/login. That's all you need. If your site is working properly then it's okay for now. The problem here is if you want to do something that it will require you to use cpanel.
 

anovox10

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Same issue, same server. Anyone got any ideas on getting round it?

xo1.x10hosting.com (Port 21)



A fatal error or timeout occurred while processing this directive. [close]

Template::Exception:
[TYPE]=[file]
[INFO]=[parse error - home/retro/stats_bar.html.tt line 84-90: unexpected token (%)
[% IF stat.pc.defined;
stat.percent = stat.pc;
[%
IF stat.pc.defined;
stat.percent = stat.pc;
END; %]]
[TEXT]=[






]
at cpanel.pl line 1050.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4408
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 864
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 271


I Don't think there is anything we can do. The Cpanel installation or the template is corrupted and needs to be fixed or reinstalled by an admin.
 

erniehan

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When trying to open cPanel I get error message "A fatal error or timeout occurred while processing this directive. [show] [close] " What can one do?
 

cjptomas80

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When trying to open cPanel I get error message "A fatal error or timeout occurred while processing this directive. [show] [close] " What can one do?
Nothing, we were on the same boat. Its their side problem not us. There is nothing we can do on our side to fix it. Are you on same server mention here on this thread as us.
 

andysx10

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Yep, me too, same problem as op has stated,
I can ftp in though, but no cpanel
hopefully fix soon
 

letapk

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