Resolved CPanel Access Issue

[alexa126]

Hello,
I will appreciate your assistance with me accessing CPanel.

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Username: alexa126
Domain: alexandriaworld.pcriot.com
Server: x11.x10hosting.com (Port 21)

When I log in to my site, I get the following message: "Apache is functioning normally" but nothing else shows up.

Thank you in advance for helping resolve this issue!
Sasha

 

[garrettroyce]

Your last prior login was in November. In December, your account was eligible for suspension and deletion by February. In the future, please log in to your SSO page (https://x10hosting.com/sso/main) every 30 days (not once a month, but 30 actual days). Logins to your FTP and this forum do not count. Please do not rely on reminder emails as they can be blocked, sent to spam, or not sent.

I'm requesting an admin review your account for possible restoration.

 

[Anna]

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[alexa126]

Its working - huuurray! THANK YOU BOTH SO MUCH! I will definitely log in every 30 days now. Thank you tons for helping!