cPanel failed

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ingridnf

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I would like to solve the following problems:

I have no acces to my cPanel, it is always written:"Login Attempt Failed!".
Also I have no acces to my LimeSurvey, the message I see is: Can't connect to LimeSurvey database. Reason: Access denied for user 'ingridnf_lime1'@'10.33.248.78' (using password: YES)
 
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