cPanel username problem

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smithjr

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How do I get around this error:

(something like): No such username

even though initial login was ok, at the prompt:

"In order to use the Ad-Enhanced hosting account management panel, you must have your forum account linked to your hosting account.
Please enter your cPanel username below, you will receive an E-mail with further instructions. Be sure to have the same E-mail address registered with your cPanel account that your forum account has!"
 
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