database connectivity

[osagaa51]

any reason why i cannot connect to my sql database?

Any reason why i cannot connect to my sql database?
Any help would be greatly appreciated

access host
int.chopin.x10hosting.com
db1
10.33.249.3

data base
chaosnat_db1

database name:
chaosnat_chaos

see attachement in the mail sent from osagaa@aol.com to support@x10hosting.com.....

regards
Alberto