Hi,
A few weeks ago I was talking to one of the moderators in the Chat about having problems with my webspace. I uploaded a large file, then deleted it but it is still taking up the space in cPanel and in my account. I couldn't use my website much until this file had been removed from my webspace (although I had already deleted it) and was told I would receive an e-mail once the issue was taken care of.
Fast forward to today, I go to login to my account on the main site and it still says my disk space is almost full. I hadn't received an e-mail regarding my issue being solved (and still hasn't). How am I supposed to use my site when I have a phantom file taking up well over 1/2 of my web space?
Is it possible for the traces of that file on your server be deleted (or have the space cleared from my account)?
Thanks
A few weeks ago I was talking to one of the moderators in the Chat about having problems with my webspace. I uploaded a large file, then deleted it but it is still taking up the space in cPanel and in my account. I couldn't use my website much until this file had been removed from my webspace (although I had already deleted it) and was told I would receive an e-mail once the issue was taken care of.
Fast forward to today, I go to login to my account on the main site and it still says my disk space is almost full. I hadn't received an e-mail regarding my issue being solved (and still hasn't). How am I supposed to use my site when I have a phantom file taking up well over 1/2 of my web space?
Is it possible for the traces of that file on your server be deleted (or have the space cleared from my account)?
Thanks