Disk Space Quota Exceeded When Its only ~500MB

[pollardd]

I received some notifications yesterday saying I was at 107% of my disc quota.
I posted a question yesterday in Discord about Acronis backup using my space and I received a response stating backups were not part of my quota.
I’m not big into Discord as I’m an old bloke I much prefer the forum approach. (So I moved the problem here)
Today I notice my quota no longer says 1GB and now shows the infinity symbol.
I have been trying to update a word press plug-in and I receive an error about being unable to create a folder during the update process.
I went to this folder location in the file manager and tried to create the folder manually and received the message that my disk quota is exceeded.
I’m not sure what to do about this. It still seems from the site health screen I have only used about 500MB.
My username is qplcosfj@x11.
Please let me know if you need further details.
David

 

[Anna]

I can see that you have ~450 mb stored in .trash, red square enclosure showing this.
Any file you deleted would end up there unless otherwise selected delete to trash is the default setting, and it will count towards the total. See attached image as well (it is a screenshot from your root directory in DirectAdmin without personal details.
You can empty the .trash two ways, the quickest and easiest is to click the symbol on the left hand tree towards which I pointed an arrow on the first image. The other way is going into the .trash folder and individually remove files (you may want to check that they are indeed files you will not miss after emptying trash bin regardless) by selecting the "Remove completely".
When you remove larger files or whole directories you can also choose to not delete to trashcan, see second image, for where to toggle that option.

 

[pollardd]

That would explain it. Maybe it is from me adding and removing plugins. While testing.
I’ll check it out shortly. Thanks for responding so quickly.
I’m wondering why the infinity symbol is showing on the hosting control panel?
Not that I’m expecting unlimited storage. I’m pretty sure this changed in the last few days but I may be wrong there.
Is there a place to mark these posts as “Solved”
Thanks
David

 

[Anna]

Your overall usage is what is seen in the green square, this is the one that tells how much your account uses, and how much it has available in total.

The red square, which I assume is the part you are curious about is the usage for each of your domains.
When adding a domain to the account you can specify how much space the domain is allowed to use out of your total diskspace. You could for instance set one of them to have a max of 100 mb, and then it would say 100mb instead of the infinity symbol.
See second image for where you could set that limitation on a domain level, keeping it as default, which uses "Same as main account" will let it use as much as needed within the accounts limit and give the domain the infinity symbol on the domains usage.

 

[pollardd]

That explains it perfectly. If my website becomes popular I’ll look into upgrading my account.
Thanks for your time.
David