Disk space used up by unknown files! Need help.

[whstech]

My site is over quota with files located "outside your home directory and files that you cannot access due to system permissions" according to the disk usage chart. It says there are 1131MB there! Please help me figure this out as I don't know where these files are from. It is making it impossible for my students to log into the Moodle site I have. It times out. (http://whstech2.x10.mx) Please point me in the direction of someone who can explain where all this data is coming from and how I stop it. I do not use the mail component for my account and have deleted all the files I could.

 

[leafypiggy]

Check your softaculous backups.

 

[whstech2]

I have deleted most them. One is only taking up about 375 MB. Disk graph says I have 1131MB in protected area!
Where did this come from and how do I get rid of it?

 

[leafypiggy]

Can you send me a screenshot of where you're seeing this? I'm not able to check your account right now.

 

[whstech2]

I will post later today 3 - 4 pm EST. My school network blocks access to cpanel right now.

 

[whstech2]

 

[whstech2]

Any thoughts on what is happening from the screen shot?

 

[whstech2]

Can someone please look at my account (whstech2.x10.mx) and help remove these files in the inaccessible location that I have not put on the server?

 

[whstech2]

Any help here would be greatly appreciated.