This is conversation is just going back & forth forever!
I'd ask Support to fix it for you now, if I was you.
All old tickets have been
closed for
everyone. So you will need to re-open your old ticket, if you already have one. See below :
Sorry to post the following here if it doesn't help you, but a lot of people haven't spotted the lastest important News posts yet ;
Link1 ; http://forums.x10hosting.com/news-announcements/98947-backup-issues.html
Link2 ; http://forums.x10hosting.com/news-announcements/98910-high-resource-usage.html
Link3 ; http://forums.x10hosting.com/news-announcements/98836-update-6-22-09-a.html
These may answer some of your questions.
Regularly check the News & Service Alerts sections for more Updates like those.
Please Note : The staff are getting flooded with Support tickets during the server upgrade work, which is being done to provide for x10's long-term future.
- Read the forum for help & avoid submitting a ticket unless you really have to.
- Please be patient & wait - they will get to you eventually. Don't "bump" your Support ticket, because that will put it to the back of the queue again.
- Corey has warned that people submitting frivolous, rude or multiple tickets may get banned from the Support system.
- Unfortunately, because of the ticket spamming, there has been need in the past to close all tickets - both the frivolous and the important ones. Therefore it is important to regularly check the status of your ticket, & if necessary re-open it if it gets closed.
Remember that this is a free service, supported by an active & unpaid community of staff & other x10 members (myself being one of them!)
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