ERROR Can NOT login to x10 Forum

[bdistler]

Can NOT login to x10 Forum

I have a open ticket in Account Management Panel with no reply since 05/12
about this error

try to log in to x10 forum https://x10hosting.com/control/
use copy/paste to input password

receive

You have entered an invalid username or password. Please enter the correct details and try again.

try to change password via Email link and/or Account Management Panel
use copy/paste to input password

receive

Your password change request has been processed. The changes that occurred to your services are listed below:
Your client account password was updated successfully.
Your forum account, bdistler, had its password updated successfully.
Your hosting account bdistler has a password update processing. View.

NOTE: ==> Your forum account, bdistler, had its password updated successfully. <==

also receive Email

Hey there!
Your x10Hosting client account password has just been successfully changed through our account panel.
You can access the client account panel using the following URL: http://x10hosting.com/control

NOTE: ==> Your x10Hosting client account password has just been successfully changed through our account panel

try to log in to x10 forum https://x10hosting.com/control/
use copy/paste to input password

receive

You have entered an invalid username or password. Please enter the correct details and try again.

every day since before 5/12

 

[descalzo]

Try using your email instead of your Forum username when logging onto the Account Panel.