Error getting upgraded.

[wiznet60]

It's been approximately a week since I've paid for x10premium via (x10premium.com) and my website, www.WizNest.info has been downed ever since for high memory usage. What kind of a service is this?
Would I get the 7 days added again or did I just get ripped off?
Hope to hear from someone at the management soon.

 

[Livewire]

This'd be one for the premium support area through clients.x10hosting.com; most of the staff who can access paid hosting and see what's going on don't check here.