Error message when trying to update akeeba backup for joomla

[phoenix2010]

hi ya guys
im not sure this question is in the right forum?
but i keep getting an error message when trying to use the update
button inside joomla for the akeeba back up module?
i know that my ftp is configured corectly but it still keeps telling me it one of two errors?

Downloading the update package failed. Make sure that your temp-directory is writable or that you have enabled Joomla!'s FTP options in your site's Global Configuration.

i know the temporary folder is writable as ive installed other modules through it ?
and the ftp acount and path to it im sure is corect and is switched on in global config?

im wondering if there is a need for a http conection on port 80 as well?
i hope its not a firewall issue as i know its blocked for most http access on port 80?

any help would be great and thanks once again for your patience

 

[GtoXic]

could you post the config data for FTP (Don't post the password XD).

 

[phoenix2010]

hi there gtoxic
the data is as follows
ftp host : phoenix43.x10hosting.com
ftp port : 21
ftp username : yipee1
ftp password : xxxxxxxxxxxxxxxxxxxxx
ftp root : /

i ve tried a few different ftp roots including home/yipee1 which is the root?

im lost mate and any help would be appreciated?

can anyone help ? im sure im overlooking something really stupid here ?

 

[phoenix2010]

hi ya guys
im still looking for a answer on this one ?

 

[stpvoice]

Hello,

Please try again with: stoli.x10hosting.com as the host.

Thanks.