Error trying add x10 DNS

[clitecx1]

Hi, i am trying to link my own domain to x10hosting but i am not be able to do it.

My domain gives me this error:


DnsException: Error #4;
O servidor não é autoritário para o domínio;
ns1.x10hosting.com
Log da avaliação:
****++++****++++****

; <<>> DiG 9.9.4-RedHat-9.9.4-18.el7_1.2 <<>> @ns1.x10hosting.com clitec.pt NS +norecurse +noadflag
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 30020
;; flags: qr; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;clitec.pt. IN NS

;; Query time: 170 msec
;; SERVER: 162.159.24.224#53(162.159.24.224)
;; WHEN: Tue May 30 10:52:01 WEST 2017
;; MSG SIZE rcvd: 38

****++++****++++****


My Domain provaider traied to help but the error precist.

P.S - I'm using clitec.pt domain.

Thank you.
Paulo Tavares

 

[bdistler]

I'm using clitec.pt domain

-
see your other thread at --> [ https://x10hosting.com/community/threads/need-help-connecting-my-own-domain.204220/#post-964914 ]
###

 

[clitecx1]

I can't... Every time I try to do so, gives me an error.... My Domain provaider can't do it too...

ITS NOT POSSIBLE TO ADD DE x10!


*** ERROR ***
DnsException: Error #4;
O servidor não é autoritário para o domínio;
ns1.x10hosting.com
Log da avaliação:
****++++****++++****

; <<>> DiG 9.9.4-RedHat-9.9.4-18.el7_1.2 <<>> @ns1.x10hosting.com clitec.pt NS +norecurse +noadflag
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 30020
;; flags: qr; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;clitec.pt. IN NS

;; Query time: 170 msec
;; SERVER: 162.159.24.224#53(162.159.24.224)
;; WHEN: Tue May 30 10:52:01 WEST 2017
;; MSG SIZE rcvd: 38

****++++****++++****

 

[bdistler]

Every time I try to do so, gives me an error

-
as I said in your other thread...

your registrar is known to have a (non-standard) requirement for a TLD of [ .pt ] - that x10hosting must configure the DNS nameserver (NS) records first

x10hosting's Admins need to set a zone file for your domain in your x10hosting's free-hosting account - if they will do it

just adding an DNS [ A ] record will not work
###

 

[clitecx1]

Oh ok.
So how can I get in touch with an admin?


Thnx.