F.A.Q. : Frequently Asked Questions

[Kansy]

I have the php error in a subdomain and I have the correct php version

When you create an Addon domain or a sub-domain, you have to wait 6-12h to let the php be updated for that domain.

If that time has passed and you are still having problems, please ask for support.

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[xxll_martin_llxx]

HELP! Account suspended for inactivity!

How to unsuspend your account due to inactivity:

To unsuspend your account please do the following:

1. Go to the Account Panel page located here.
2. Click View Suspension Report
3. Click Unsuspend Now.


To avoid from being suspended in the future make sure that you log in to the forums at least once every 31 days.

If you are unable to unsuspend yourself please create a ticket here.


Edit: February 2, 2009

How to remove your inactivity timer for a full year:

You can waive the inactivity timer for a whole year for $3:

http://forums.x10hosting.com/payments.php



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Para desuspender tu cuenta, por favor, haz lo siguiente:

1. Ve a la página de desuspensión que se encuentra aquí
2. Haz click en Check Suspension Reason.
3. Escribe tu nombre de cPanel en el cuadro de texto y haz click en Check Suspension Reason una vez mas.
4. Haz click en Unsuspend Now.

Para evitar ser suspendido en un futuro de nuevo, asegurate de entrar a los foros una vez cada dos semanas.

Si tu cuenta no es desuspendida, por favor crea un ticket aquí

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[adamparkzer]

Question Not Listed?

If your question is not listed, you can try searching for a solution at the x10Hosting Knowledge Base.

http://kb.x10hosting.com

If you are unable to find a sufficient answer in the knowledge base, please create a new support thread.

http://forums.x10hosting.com/free-hosting/

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