file gets removed

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unworldx

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Hello,

There is a file that i have to keep regularly re-uploading. When I check file manager every few days I'll find that the file is gone.

Any ideas why this might be happening. Any help would be appreciated.
Thanks for reading.
 

ajstetson17

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Going forward we're going to automatically remove files over 10MB in size, to be fair this will only happen for files that are 4 hours old. This will allow you to upload an archive and have time to unpack it but you won't be able to forget about that archive now sitting on your account taking up space. We've done a lot of test runs and just the amount of space taken up in Wordpress.zip files is hundreds of gigs. From our testing very few people are actually going to be impacted by this change, the majority of files to be removed aren't actually files we allow to be hosted (backups, movies, tv shows). Before anyone freaks out, we have full daily backups of all the servers... if a file you need gets removed we'll get it back for you. Because our cloud is 100% SSD storage and all your data is not only replicated in the cloud it's backed up we needed to come up with a fair solution to stop wasting so much space on non-website related data. This change will not be applied to prime\illuminated\premium accounts.


x10hosting implements a restriction on files over 10mb (see above). Is the file in question over that size?
 
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