Free Hosting - Website disappeared suddenly - account deleted

[verlagmeyer75]

Hello

William has been dealing with my queries via www.twitter.com/verlagmeyer and has asked me to create a support ticket.

My website was functioning normally and then disappeared suddenly 2014-OCT-31.

Website was serving normally and stats were normal for the previous day. Usually, I know exactly what is happening with the website and the FTP server because I have been adding to the website every day from 2009-MAY.

The website is used as a reference by other historians and researchers and is cited in Wikipedia, so I know pretty quickly if something is not serving or has been corrupted because people email me and complain about it.

I tried to logon to www.x10hosting.com but could not, even after pwd change.

Finally reached support via www.twitter.com 2014-NOV-05. What I had done if I had not had a www.twitter.com account I do not know.

Support told me that that the website had been deleted. My account had been deleted.

Further interchanges on www.twitter.com with support since that date. They recommended I raise a ticket on this forum.

I need to

1) Restore my website ASAP

2) Find out why it disappeared.


email: verlagmeyer( )gmail.com
Twitter: www.twitter.com/verlagmeyer

 

[Livewire]

Based on what I was seeing in your twitter feed, I believe the account was indeed terminated on 10-31. There's a termination report for cpanel mittel indicating account was at the 21 day limit for suspended accounts, and then terminated.

I went back through some lookup systems we have and found this:

Suspension | You have been suspended for inactivity. It is a requirement that you sign into the x10Hosting website at least once every month to keep your account active. You're able to unsuspend yourself immediate | mittel | 2014-10-10 05:43:48

While the full reason is truncated due to the limitations of the lookup system, it does indicate this was an inactivity suspension for not logging in within 30 days, and was suspended on 10-10-14. After no unsuspension was processed within the next 21 days, the account was terminated off of the server 10-31-14, and is no longer recoverable as a result. While you're able to recreate the account and upload anything you had from backups, unfortunately once the account is terminated we aren't able to restore it, as all files and data contained within it were removed.