Resolved FTP and Cpanel wont login...

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rhymex10

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I got the same issue. COVID life made me forget about my site, but I want to get it back up and running now; I think we missed the deadline to get our accounts unsuspended. (see https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ for details on why your cpanel doesn't work anymore)

So how do we go about getting our accounts back up? (I have a backup to restore, just need to be able to login to DirectAdmin / FTP to my files back)

My domain is rhyme.x10host.com

Thanks
 
Anna

Anna

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Due to the automated suspension/terminations being halted we did run a manual purge in early March 2020 (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
 
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