Great...

[sobrinx1]

I am PAYING for x10premium and my site is at about 5 hours downtime. I am losing quite a bit of money every hour and this is unacceptable. I came here with no where else to go, I have opened tickets and they told me it was on my end. I payed my developer OVERTIME and he deemed it to be on your end. Is there any fix for this
503 backend fetch failed error?

 

[fawk_mod70]

503 is obviously their end. I'm guessing due to high volume of requests, their servers couldn't handle it. I'm using free hosting and I'm getting this too. It actually sucks for you since you are paid. Such a shame that x10hosting isn't doing anything about it. Persists that it's the user's fault. For me, file_get_contents + fopen doesn't work. Tried cURL as well, but doesn't work.

 

[Livewire]

I'm seeing a few tickets opened on Premium for 503 errors, but none that aren't showing as resolved (and none where we indicated it was the user's fault); what is your ticket number so I can try to dig in further?

Edit: I found one where it was indicated it could be from the scripts in use; assuming that's yours, it was also indicated it wasn't giving the staff member a 503 error when viewing, which meant they were unable to diagnose it further. More recently, that ticket did confirm there was an issue with the Varnish cache on the server which has been fixed.


Sporadic/random issues are the harder ones to verify, especially if it's not consistent as it means we can't see the error to trace it in the logs to find out what's causing it.