Help! I can't access my website...

[findingrico]

Hosting Server: boru
Main Domain: myglassonion.x10.mx

when i try to open the website, it goes to a default web page like the site is empty...
then i tried to login to cpanel, all my files are gone! how could this happen? please help me...

 

[Anna]

I'm sorry for the long delay in response, you account is affected by the issue posted about here: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html

Going to escalate this for further handling.