HELP! MY SITE's DOWN!!!!!!!

[sgmcmgmt]

Hi, what happened to my website and cpanel account?? There's nothing on the suspension list whatsoever and my website just disappeared like that! What happened?? The hosting page in the account panel shows that my cpanel is fine and unsuspended but how come I can't log in to cpanel, and most importantly, why is my website contents taken down??

 

[sgmcmgmt]

Still can't access

---------- Post added at 05:47 AM ---------- Previous post was at 05:45 AM ----------

can you please delete off the domain? anyone?

---------- Post added at 12:34 PM ---------- Previous post was at 05:47 AM ----------

I cannot access to my Cpanel and i cannot change my domain.
I have to rectify this situation asap.
Could anyone help me with this?

 

[carl6969]

First, try this:
Login to http://x10hosting.com/control/login.php with forums username and password.
Go to "Hosting" on TOP navigation, ----> Then Click on "update password". There you can change your password. put forums password in "Current Password" field.
Note: After this process, password for your client account, cPanel, and forums will become same.
Then try login to cPanel again.

 

[descalzo]

Problem: Missing files from migration to Fris

Escalating to a Support Ticket. This will close the thread but you can follow the Ticket by clicking on the yellow bar at top OR by logging onto your Account Panel.