Help please

[secretply]

Hello, I would like to know how to have another person I know who can modify and access a certain part of my website without using my cPanel login. I been trying to do with FTP Accounts but I think I'm doing it wrong. Can you please help me?

 

[Christopher]

The only way would be by creating a FTP account. You can't create cPanel accounts.

 

[secretply]

Thanks for the fast response. So I was doing it correctly. What is the domain of the accessible ftp account? I know when I created a FTP Account, it asked me for the username/password but I didn't see any of that appear when I tried a bunch of ftp addresses. Thanks again.

 

[Christopher]

Domain is ustream.x10hosting.com
When you connect, make sure you add @ustream.x10hosting.com to the end of the username.

 

[secretply]

Still doesn't log in, FireFox gave me a dialog box basically saying, "You are trying to visit ustream.x10hosting.com with username "...". This may be a trick. Do you wish to visit the website? (Yes) (No)"

I did what you told me to do but it still didn't give me a login box, does the other user get the login box but I don't because I'm already logged in through cPanel? Thanks for your help.

 

[Christopher]

Try using ftp://username@ustream.x10hosting.com

 

[secretply]

Tried both in FireFox and Internet Explorer and didn't work in either. It again does give me the dialog box and in FireFox, just keeps saying 530 authentication error and in Internet Explorer, just keeps displaying same dialog box over and over again.

 

[Christopher]

Try using a FTP client like filezilla.
http://filezilla-project.org/

 

[secretply]

Still does not work, should I just give up on this and try something new if there is one available?

 

[Christopher]

What is the error that filezilla gives?

 

[secretply]

Yesterday, I got the same 530 error, today I can't connect to cPanel.

Status: Resolving address of ustream.x10hosting.com
Status: Connecting to 74.86.133.219:21...
Status: Connection established, waiting for welcome message...
Error: Connection timed out
Error: Could not connect to server
Edit:
Just got access to FTP. This is what it gave me.

Status: Resolving address of ustream.x10hosting.com
Status: Connecting to 74.86.133.219:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [TLS] ----------
Response: 220-You are user number 6 of 50 allowed.
Response: 220-Local time is now 09:51. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER name
Response: 331 User name OK. Password required
Command: PASS ********
Response: 530 Login authentication failed
Error: Could not connect to server

 

[tnl2k7]

First of all, the cPanel error 500 issues were caused by a technical hitch earlier. Stoli has now been rebooted and is working as usual. Now, the FTP error you're getting means you're entering the wrong password. Try removing the user via cPanel and recreating it, but this time ensure caps lock is off and that you type the pass correctly.

-Luke.

 

[secretply]

Still doesn't work. I deleted and re-created the FTP Account and I even copied the password after the re-created FTP Account was created. I tried the manual address name@ustream.x10hosting.com and FileZilla.

 

[Christopher]

Is the username of the ftp account name?