Resolved Help to access DirectAdmin

Status
Not open for further replies.

lhmx10ho

New Member
Messages
8
Reaction score
0
Points
1
I can login to the x10hosting.com/sso/main with my email and password.

From there I found my username and server and try to access the directadmin site at
https://x??.x10hosting.com:2222/CMD_LOGIN

Howver, it's always telling me my login details is wrong.

Appreciate any help.

Thanks.
 
Last edited:

Anna

I am just me
Staff member
Messages
11,755
Reaction score
583
Points
113
There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting.

Prior to our purging you last logged into your account on October 29th (which means you are really lucky as your account likely would have been suspended by end of November and if it wasn't for our maintenance it would have been classified as eligible for termination before Christmas but since automated terminations was halted mid december this didn't happen).

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

It is also recommended that you login to DirectAdmin using the "cPanel" button (it does log you in based on a session rather then password).
 

Anna

I am just me
Staff member
Messages
11,755
Reaction score
583
Points
113
I'll mark this as resolved then.
I'll leave the thread open a couple more days just in case though.
 
Status
Not open for further replies.
Top