Help! Unable to create support ticket.

[XtinctionZ]

Hi, I'm unable to create official support ticket due to some unknown reason. I wanted to know what happen to my hosting account as I cannot access it. I remember logging in before suspension.

 

[Anna]

do you get any error message when trying to create a support ticket?

You should be able to login here: http://support.x10hosting.com using the same credential you use for the forum.

 

[adamparkzer]

Hi, I'm unable to create official support ticket due to some unknown reason. I wanted to know what happen to my hosting account as I cannot access it. I remember logging in before suspension.

Just curious, have you ever filed a support ticket before, particularly during the time when x10Hosting was mass-updating to more stable, reliable, powerful servers? If so, and the support that you requested was irrelevant or illegitimate, you may have been banned from the support system.

The administrators were getting frustrated with useless, unnecessary support requests, and Corey clearly stated in the News & Announcements forum that he will ban anyone with unneeded support tickets from the official support system.

I'm not sure how you're going to recover your privileges, but I'm just informing you of a possibility.

 

[zen-r]

The points which adamparkzer correctly refers to can be found here ; http://forums.x10hosting.com/news-announcements/98510-support-tickets.html and here ; http://forums.x10hosting.com/news-announcements/98555-latest-updates-6-14-09-a.html#post549837

XtinctionZ, if you are still unable to create a ticket after reading this & trying again if necessary, you will need to give us more info on what happens when you try (eg can you log in, what response do you get? etc).