It is possible that someone used the software installed on your website to install malicious software, if you did not do this directly, but you are ultimately responsible for maintaining the security on your website. Your account was manually investigated by a community staff member or X10Hosting official staff member, so there is no chance that the scanner made a mistake. Unfortunately, I cannot see any reason to unsuspend you with what you have provided, so your account will be terminated in approximately 2 weeks.