Hiring Staff

[Corey]

We're looking for a few more account managers. Please PM me your applications to review.

Requirements:
Grammar\Spelling Skills
Technical Knowledge of cPanel
Technical Knowledge of popular scripts
Able to review 100+ accounts per week
Able to post\respond to threads regularly
Able to use live help

Linux knowledge is also a plus.

Please PM me your application with the following info:
Hours per week available
Timezone/Country
Skills
Why should we pick you?

There is NOT a set date of when we will decide who we pick, there is also not a set amount of people we'll pick. Do not post asking if we've decided or when we will decide. Do not post saying "I hope I get it" or anything similar. Send me one and only ONE PM about this.

Please post QUESTIONS in this thread.

-Corey

 

[Kansy]

If we get it, You will teach us how to manage the accounts and all that things?

 

[Corey]

For all our custom systems we will obviously help you get used to them, but like I said in my original post you must have technical knowledge in general and be able to learn things quick.

Our custom panels and such are very easy to use and we would expect any staff member to be able to learn how to use them fairly quickly.

-Corey

 

[Kansy]

Another question... sorry about the interrogatory... jajaja

What is exactly the job of the AM apart from revising accounts check if they respect the TOS...

 

[Cynical]

Primarily:

• Check at least 100 accounts per week to make sure they are following the TOS (especially ads)... Also make sure people have their accounts linked.
• Help people in the support forums (includes managing suspensions)
• Helping people make modifications to their hosting accounts sometimes if the panel is down.
• Some mild forum moderation (mostly moving topics around and making sure hot threads stay under control, etc.)

Plus other stuff that escapes me right now. Sometimes you need to relay certain topics over to the administrators if necessary... stuff like that.

And like Corey said, the software we use to manage the accounts is very easy to use. Most people can figure it out on their own after they are aware of what they are supposed to do. Plus, any other staff member would be glad to help you out.

 

[Kansy]

Just the things I thought!

Thank you for answer my doubts!!

 

[Zenax]

Do you require microphone for live help??

 

[Cynical]

Nope, its all text chat as far as I know.

 

[Corey]

Cynical is correct on both posts.

-Corey

 

[Zenax]

OK thanks, just thought I would check, because I don't have a microphone and thought it might be one of those fundamental things.

Thanks again!

Does popular scripts mean things such as PHP, HTML etc?? Also, do we require foreign language skills, such as French or Spanish??

 

[Corey]

Popular scripts like Wordpress, Drupal, stuff like that.

Foreign language skills are not required. Being able to identify what language someone is speaking helps though.

-Corey

 

[Zenax]

OK thanks for clearing that up.

 

[Derek]

You can be a english or a spanish account manager.. Or both..

 

[Chris Z]

Better yet, you could even be a Frenchee!!

 

[Zenax]

Well it has beena long time since I spoke french, and even then I wasnt very good at it. I just thought it might be a good idea to ask, for those who are applying.

 

[batistablr]

I will stick to english But I could learn if you needed me too


-Brandon R

 

[disturbedart]

When will the new account managers be announced or will they be told straight away?

 

[Corey]

Please review the post, especially where I say this:

There is NOT a set date of when we will decide who we pick, there is also not a set amount of people we'll pick. Do not post asking if we've decided or when we will decide. Do not post saying "I hope I get it" or anything similar. Send me one and only ONE PM about this.

 

[disturbedart]

sorry was in a hurry and forgot to search the rest of the forum, sorry for my inconvenience

 

[swirly]

uhh in my pm i forgot to put that i speak some spanish i hope this is the right place for it since i forgot and you only want one pm.