Home directory inaccessible after account creation ?

[thisisatune]

Hello,
I've created an account a few hours ago, which seems to be broken.

- I can login via cpanel, but creating files in my home directory via filemanager fails and listing the content of my home directory shows nothing.
- The secure web disk is able to login too, but copying files results in an error.
Setting the email address in the 'Getting Started Wizard' results in an error too.
- The cpanel script to generate an ssh key fails at the end, because it can't create the .ssh directory in my home directory -> Permission denied.
- ftp fails also. Login and passwort seem to get accepted, because it gives no authentication error, it just leads to 'connection closed by remote host'.

So it looks like something went wrong during account creation. Looks like username and password have been set correctly, but the rest of the account creation failed.

 

[Gouri]

Hi thisisatune,

The cossacks server is experiencing problem. The admins are working on it to resolve issue.

 

[thisisatune]

Ah, ok, thanks for the fast answer.

 

[adamparkzer]

Ah, ok, thanks for the fast answer.

Hi thisisatune,

All problems on Cossacks should be fixed now. Could you try accessing your home directory again to see if it is working?

- Adam

 

[thisisatune]

Sorry for answering late.

Still the same problems. Guess creation of my home directory failed or the permissions were not set right.
If I use the legacy file manager in cpanel, the path is /usr/local/cpanel/base instead of my home directory.
( The other filemanager gets confused. Shows the path of my home directory, but is also not accessing my home directory. If I try to create a file, it shows that it's currently in /usr/local/cpanel/base too. )

Do you need to know the username or can you look it up ? I have no idea, if I shall post it here

Or maybe I should just delete this account and start fresh ?

 

[Livewire]

Sorry for answering late.

Still the same problems. Guess creation of my home directory failed or the permissions were not set right.
If I use the legacy file manager in cpanel, the path is /usr/local/cpanel/base instead of my home directory.
( The other filemanager gets confused. Shows the path of my home directory, but is also not accessing my home directory. If I try to create a file, it shows that it's currently in /usr/local/cpanel/base too. )

Do you need to know the username or can you look it up ? I have no idea, if I shall post it here

Or maybe I should just delete this account and start fresh ?

We can look it up but we're not tagged as staff, so I'm gunna escalate this so staff/account managers can fix the problem.

Far as I know you should be able to see this pop up on http://support.x10hosting.com shortly; use your FORUM username and password to log in, and this should be listed as an active ticket until staff get it fixed. They might end up just force erasing and re-creating the account, but that's for them to dictate - they might just be able to fix it in place, so to speak