Hosting Account Suspension 4theppingscouts.x10hosting.com

[robind]

Having attempted open my website, I found that I couldn't. When I logged into x10 I discovered that the account was suspended. The reason mentioned something about the user having changed Server and that this could not be resolved automatically.

Can you help me fix this please?

 

[carl6969]

Read This
and
x10Hosting Status

 

[robind]

OK, I understand that you need to prevent access during the changeover. But my website was and still is unavailable to viewers. Surely this should not be the case?

 

[carl6969]

Last report I heard was that work on Lotus an Cossacks was over 90 percent complete but I have not gotten any indication that the work is completely done yet. It should be very soon but I cannot tell you exactly when. I understand your frustration and apologize for the inconvenience.

 

[robind]

My website is still suspended. I'm feeling very ignored at the moment.

 

[vishal]

My website is still suspended. I'm feeling very ignored at the moment.

I had UN SUSPENDED your Account

 

[robind]

Thank you for unsuspending the account. However, my website still appears to be unavailable - even after flushing the DNS.

 

[DeadBattery]

Fris is rebooting. See: http://status.x10hosting.com/

 

[robind]

And still my website isn;t available.

Please, please help.

---------- Post added at 03:28 PM ---------- Previous post was at 10:20 AM ----------

In case it's of any help in solving the problem; I can't FTP into the account to make changes either.

I see that there aren't any recent service announcements, so I assume that my issue is an isolated instance. However, the website has now been unavailable for the best part of a week and it is used to inform young people of forthcoming activities, which means that they will be missing out.

Please help me to resolve this as soon as possible.

 

[carl6969]

At last report staff was still diagnosing and troubleshooting the Fris server which is where your account is hosted. I realize this is frustrating and we apologize for the inconvenience but staff is working to resolve the problem as quickly as possible.

Carl

 

[robind]

The phrase "...quickly resolve the problem" doesn't really cut much ice after a week. I am trying to be patient, but quite frankly this is ridiculous. Can you please find out what is going on? I desperately need my site back up and running - today.

 

[robind]

Still waiting for my site - and a reply as to why it is taking so long to fix.