Hosting Server chopin is not accessible and my site is down

[Buejay]

Anyone knows if chopin is still online?
My site oricocanada.x10.mx on chopin is totally down and nothing can be accessed.:frown:

 

[essellar]

Chopin has been decommissioned; your account would now be on Vox. Unfortunately, I can't log in to the account information system at the moment to give you any more information than that.

 

[logansryche]

Vox is having an issue or three aparently.

 

[Piotr GRD]

(...) your account would now be on Vox. (...)

Unfortunatelly these are the DNS records for "oricocanada.x10.mx":

oricocanada.x10.mx.	86400	IN	SOA	ns1.x10hosting.com. corey.x10hosting.com. 2012031600 86400 7200 3600000 86400
oricocanada.x10.mx.	86400	IN	A	69.175.104.34
oricocanada.x10.mx.	86400	IN	MX	0 oricocanada.x10.mx.
oricocanada.x10.mx.	86400	IN	NS	ns1.x10hosting.com.
oricocanada.x10.mx.	86400	IN	NS	ns2.x10hosting.com.

It still points to the IP of the "Chopin".

Additionally - even if you'll ignore DNS and you'll send HTTP request for "oricocanada.x10.mx" directly to either "Vox" or even "Absolut" or "Level" - no any valid webpage is served but just a redirection to "/cgi-sys/defaultwebpage.cgi".

So it looks like Buejay is in the same or similar situation to logansryche mentioned here - their accounts weren't properly (or not at all) transferred between the servers.

 

[Buejay]

I created a ticket and eard nothing so far. The Wait feels like forever.
Is there anything that can escalate this issue?

 

[essellar]

No, you're in line with several other accounts. Support staff with sufficient access are aware of the issue and are working on it. The problem is that there are a lot more accounts than most users imagine, and if even a small percentage of them are having this issue, there's still a lot of work to do.