hosting suspend, cannot get back online

[lsabaut]

Hello,
I ve been suspend few weeks ago for inactivity, fair enough .
But i ve been trying to get back online and i get error on error.
Could you see if i could get back my files via ftp ( cause i cannot do that too)
That s all what i need,
thank you

 

[Jarryd]

Hello,

I have restored your account from one of our backups, your account should be fully active within 24 hours. If you have any problems please feel free to re-open this support ticket by going to the "administrative" button above the post.