How do I delete my website and forum accounts?

[cybrgms]

x10hosting is impossible to understand for me. I just want to completely delete my website and any information and accounts related to x10hosting. How can I do this?

 

[garrettroyce]

Let me know if there is something I can help you with if you'd like to try and stay around.

Otherwise, submit a ticket and tell them you want to close everything.

http://support.x10hosting.com

 

[cybrgms]

Let me know if there is something I can help you with if you'd like to try and stay around.

Otherwise, submit a ticket and tell them you want to close everything.

http://support.x10hosting.com

Honestly, I think I'd love to stay with x10; it's just that I have such a hard time navigating, and editing my site. I tried editing the index.html file, but it still showed the "new user" page. Then, when I tried to set up a template, it told me that it had installed on my site, but when I viewed my site, it came up with a bunch of jargon; no formatting whatsoever. And I guess somehow I deleted all the files on my site, so when I try to visit it, it gives me a 404 error.

Also, I don't like how, to log in the the cPanel, I can't use my subdomain name (it wouldn't allow me that many characters), so I have to use something different.

If you have any tips, please tell me.

Also, when I try to submit a ticket at http://support.x10hosting.com/index.php?_m=tickets&_a=submit, it first tells me that "Unable to submit Ticket; you may need to log in to submit a Ticket. If you are not registered, you can sign up for this Support Desk by clicking here." I click the link, and am then taken to "ERROR: You do not have enough permissions to access this page. Please log in by entering your e-mail address and password." What email address and password do I use? I tried using the username/password of my cPanel, and it says it has logged me in, but I get no success.

Again, if you have anything that might help me, I'd love to hear it.

And I apologize for having jumped straight to wanting to totally ditch x10 initially.

 

[xav0989]

For the support ticket system, use your cpanel username and password, it should work. There is also some info on how to change the default index page.

 

[cybrgms]

I'm not sure how, but I did get it to work!

Can you help me with the issue of all my files being accidentally deleted? I can't do anything with my website now.

 

[neteater]

try to check in backup may be it help

 

[cybrgms]

Is backup under file manager? If so, I don't see any thing related to backups. :-(

What would happen if I were to delete my website and forum accounts related to x10? Could I just sign up again with the exact same info?

 

[xxll_martin_llxx]

There's no need to delete your forum account. Just use what you have already in the sign up process.

As for the subdomain I guess you'd have to wait a little to make sure it's fully out the system.

In your initial post with regards to updating the index.html page and it still showing the welcome page - try deleting your cache/cookies. It appears that is the most common problem with it not changing.

Back up is called R1Softbackup - slightly more complex to use and the server takes a backup of your files and stores them ready for you to browse to if needed and restore. I'm unsure as to how often this runs so it may be a case you don't have a back up to use because you've only just signed up.

For the support site - I believe you use your FORUM ACCOUNT AND PASSWORD!

 

[cybrgms]

I see R1Softbackup now, but Firefox tells me that "zodiac.x10hosting.com uses an invalid security certificate" when I click on it. What should I do?

 

[xxll_martin_llxx]

Isn't there an option to carry on anyway? Try another browser? (Not the best solution by any means!).

Some sites say that to me but I'm using IE and I can either click a link that will carry me on to the site or goes back.

http://cyberiagames.x10hosting.com:2082/ << Why can't you use that link to get to your cpanel?

What sort of template was you trying to put on your site? Was it just a regular html one?

 

[cybrgms]

I made it in Safari; it has a backup, but not before all my files got deleted.

Does it matter how I get to the cPanel?

Re the template, I think it was a template from "SiteReptile Website Builder" under "Software/Services" on the cPanel. I put in my subdomain with x10hositng for domain name, and used my forum/cPanel username and password for FTP username and password. I clicked to go on to step 2, and eventually got to the installation part, but I think when I tried to view my site, it came up with a bunch of random characters that didn't mean anything to me.

 

[xxll_martin_llxx]

So we've got that covered then - files are lost.

Cpanel - you said you didn't like the way you had to login because it didn't allow enough characters. I wasn't sure where you was referring to though?

I'm not familiar with the website builder. I think it's more hassle than it's worth.

You're probably better off just going to google and searching for "free html template" - there's PLENTY available! You then download it to your computer then upload it to x10 server and start editting away.

 

[garrettroyce]

Glad to see you're staying! I think once you find a template you like, you'll end up really liking your site. If you need any help customizing your site, you can post over in programming help

 

[cybrgms]

Thanks a ton, guys.

My issue with the cPanel is that I can't use my subdomain name, because it didn't allow me enough characters to sign up with that username for the cPanel. So, I had to use something shorter that I'm not as happy with. It's no big deal, it's just been kinda bugging me.

I searched for and found a web template that I think I am happy with. I will try to work on getting it up and running on my site.

Thanks again!