megagamingadmin
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I need to know so I know when to expect a reply. Thanks in advance.
How long does it take for staff to respond to my support tickets?
- Thread starter megagamingadmin
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http://x10hosting.com/forums/free-hosting/127938-cannot-log-into-cpanel.html#post709229
was escalated by me about three hours ago. I cannot give you an ETA on when they can get to it. Due to the migration they have a lot of tickets to work on.
Perhaps one of the Staff can give you a better idea, but I would think it is hard to tell how much time each ticket will take.
was escalated by me about three hours ago. I cannot give you an ETA on when they can get to it. Due to the migration they have a lot of tickets to work on.
Perhaps one of the Staff can give you a better idea, but I would think it is hard to tell how much time each ticket will take.
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Most tickets I've done today have been taking up at least 20-30 minutes, some I've hit a stone wall on which means they require even more time :/
We do strive to have tickets replied within 24 hours, but during times of high ticket load it may be a bit longer, that said I'll soon be signing off for today, it's 3.20 am my end and I'm not seeing, or thinking, straight right now.
Also, to add to the time for each tickets, cPanel/whm throwing up a few "server too busy" randomly doesn't help at all. We're working on getting that part sorted though.
We do strive to have tickets replied within 24 hours, but during times of high ticket load it may be a bit longer, that said I'll soon be signing off for today, it's 3.20 am my end and I'm not seeing, or thinking, straight right now.
Also, to add to the time for each tickets, cPanel/whm throwing up a few "server too busy" randomly doesn't help at all. We're working on getting that part sorted though.
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