Please search first 99% of the questions asked by our users can be answered by searching our forums or wiki. Can't find your answer using either of those two methods? Don't worry, you're in luck. In order to effectively and efficiently help our users x10Hosting has created a community support system. If you are on free hosting and need support the ONLY official way to receive help is to submit a support thread via your account portal. You can do this by going to the portal via this link: Submit Support Ticket You may also try our live chat, this is not an official support method and there is no guarantee you will receive help in the chat. You're welcome to hang out and chat though.