Resolved I can login but cannot access my cpanel

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resilien

resilien

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Good evening! I've been trying to access my cpanel for several weeks, even months, with no success. I can login, but then when I click on the button to access my site cpanel, it says that the page doesn't exist.

When trying to go to the website, it just shows a text message saying "Apache is functioning normally". The URL of my website is is http://resilienciayvih.x10host.com/

I haven't received any email reminding me to login or notifying me that my account has been deactivated so I'm not sure what I can do. Could you provide some help?? I would be much grateful, there's some health research data there that I would need to get a hold of :)
 
resilien

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Anna

Anna

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Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
 
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