I have received an Account Inactivity Warning problem is that I cannot log in when I receive the following: Your ISP (Internet Service Provider) or current connection has been blocked due to frequent abuse. If you are connecting via a network proxy, VPN, or Tor, please disable the service, sign out, and then sign in again. Since we have had fiber installed less than a month ago operator bahnhof.In the past we had telia ADSL. Grateful if you could open so I can log in again.
Resolved I can no longer log in!
- Thread starter cityfunx
- Start date
- Status
- Messages
- 11,768
- Reaction score
- 590
- Points
- 113
I actually see two issues with your account. The first with the ISP block and the other would be the fact that you did not log into your account for a few months. I have sorted so your account can login despite that flag.
Between November 24th and May 23rd you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of December the account would have been eligible for a suspension, and then 21 days later, second half of January it would have been terminated by the automated system.
Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.
Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.
Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.
You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
Between November 24th and May 23rd you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of December the account would have been eligible for a suspension, and then 21 days later, second half of January it would have been terminated by the automated system.
Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.
Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.
Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.
You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
- Messages
- 11,768
- Reaction score
- 590
- Points
- 113
Could you please try clearing cookies, specifically session cookies relate to x10hosting? There is no apparent reason why the server won't allow you to login, but I'll check with the other admin as well in case they changed something.
- Status