I cannot access my site

[projects]

Hi,

My site has been down for a few days now, I thought it was to do with the server maintenance and updates. But it's still not resolved.

I cannot access anything (cpannel/ftp/x10hosting)

When I sign in to x10hosting.com it says:

"In order to use the Ad-Enhanced hosting..."

"Please enter your cPanel username below, you will receive an E-mail with further instructions. Be sure to have the same E-mail address registered with your cPanel account that your forum account has!"

However when I do this it says no such username exists.

Username: projects
Domain: projectnetwork.x10hosting.com

Has my account been terminated?

Thanks, for any help in advance

 

[TechAsh]

Your account was deleted on the 12th of September.
Reason: Suspended for extended period of time, terminated automatically.

You are welcome to sign-up for a new account (Visit http://x10hosting.om/logout first). However we cannot recover any of your data.

 

[projects]

Ok, thanks for the info.

I only signed in last week though, so I don't understand how that happened?

I thought an extended period would be longer than that?

 

[Corey]

hmm, do you have your hosting sign-up Email ?

The last thing in our suspension log was this:
11/08/07 at 4:57 am

 

[projects]

I have tried to sign up again like TechAsh suggested (using the same domain), but I recieve an error, in the signup email:

"Whm error: sorry, a dns entry for projectnetwork.x10hosting.com already exists, please delete it first (from all servers in the dns cluster) (code create_1)"

Does this mean my existing account is still there, or is this just old data?

I still don't understand why my last login was a year ago. I have been using the forums and x10hosting fairly regularly.

 

[Christopher]

Moved to level two support

That was from the suspension log. Not the login log.

 

[Fedlerner]

Ok, you should now be able to signup with that subdomain.
Feel free to re-open this thread if you need further assistance.