I cannot access my website.

[laotan1]

my account is active but I cannot access to my website. I can access the homepage of x10hosting by http://x10hosting.com and can login to my account of Account Management Panel. I cannot enter my cpanel. please help me. thanks.
my account is laotan

 

[calistoy]

Could you give some more detail about this problem? Are you able to reach the log in page at all? Is there an error when you try to log in? If so please post the entire error here.

 

[laotan1]

the error in browser , but I can access x10hosting.com
Connection closed by remote server
Address http://laotan.x10hosting.com/ you are trying to access is currently unavailable. Please check the URL for spelling, then reload the page.
Make sure your Internet connection is active, and then check the same connection on the other applications are working properly.
Check the Internet security software settings are correct, has hindered the normal web browsing.
If you are behind a firewall in the LAN, and you think the firewall may cause you problems, contact your system administrator.
Unless you are sure you need to use a proxy server to connect to the Internet, or press the F12 key on the keyboard, then disable the proxy server. Reload the page.

 

[callumacrae]

It's working for me.

You're breaking the ToS, websites must have a translation into English, French or Spanish. Please translate it into one of those languages or you will be suspended.

~Callum

 

[laotan1]

Sorry, I don't know that the homepage must be in English. I'll translate it into English and update it. But I cannot access the site by ftp and cpanel. please open it for me. thanks

 

[calistoy]

Could you answer my questions from my last reply about trying to access the cPanel? Your previous answer doesn't make any since if you are trying to access the cPanel log in page. What address are you using to get to the log in page? Have you tried going to your account management panel and then click on the "login to cPanel" button? What happens when you do that?

 

[laotan1]

if I access my site it display this:
"Connection closed by remote server
You tried to access the address http://laotan.x10hosting.com/, which is currently unavailable. Please make sure that the web address (URL) is correctly spelled and punctuated, then try reloading the page."
I can access x10hosting.com and can log in to Account Management Panel from this page. but in this page I cannot find "login to cPanel" button.
but if I access to Cpanel http://laotan.x10hosting.com:2082/ ,the browser display:
"Could not connect to remote server
You tried to access the address http://laotan.x10hosting.com:2082/, which is currently unavailable. Please make sure that the web address (URL) is correctly spelled and punctuated, then try reloading the page."
I use ftp software to access the site display "The connection failed due to an error or timeout."

 

[calistoy]

Try this address to log into your cPanel: https://chopin.x10hosting.com:2083

 

[laotan1]

the result is the same like i have tried. I cannot access the page https://chopin.x10hosting.com:2083 . I've got a headache by this.

 

[calistoy]

Have you tried a third-party proxy service or asking your ISP if they are blocking those cPanel ports?

 

[laotan1]

O,my god. it is blocked. my site is blocked. the cPanel is blocked. How can i access my site not using proxy software? my site is for my student learning, my student will not access the site.