I can't open for the life of me

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I've looked everywhere and I can't find a solution for opening cPanel. it's very frustrating, i've been trying to figure it out all morning, i've tried entering my account information AND my forum information. Nothing works, i got a hint that it may be something to do with a server my account is on and there's a tool to help with that, but the link to that tool no longer exists.
 
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