I get the error: Web Site Specified does not exist.

[udithap79]

I changed my primary domain from ceylontea.co.cc to ceylonstore.x10.bx; however after this change going to ceylonstore.x10.bz produce the following error message.
Web Site Specified Does not Exsist
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The domain you have requested is currently not in use under an x10Hosting web hosting account.

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However ceylonstore.x10.bz is correctly listed on my account overview page, How do I resolve this?

Thank you
Uditha

 

[stpvoice]

How long ago did you make the change?

Your site still resolves to ceylontea.co.cc.
What is the address listed in your cPanel on the left sidebar?

-stpvoice.

 

[calistoy]

I see a lot of domain update actions listed. Have they all cleared through or is the system still carrying them out?

 

[udithap79]

How long ago did you make the change?

Your site still resolves to ceylontea.co.cc.
What is the address listed in your cPanel on the left sidebar?

-stpvoice.

I am very sorry for the delayed reply. I have been away from home. An thank you for answering.

This what is listed on my cpanel

Main Domain ceylonstore.x10.bz
Home Directory /home/udithap
Last login from 112.135.79.230

I last tried changing on 4th Jan. Here are the details from Hosting Account Actions page.

Hosting Domain Modification: submitted January 4 at 1:32 pm bqJKPhFLYoke
action status: Finished
information: A change to your hosting account's primary domain.
result: This action completed successfully

I tried several time before that too to change the domain name and reverted back once or twice because I could not get it to work

I appreciate any help you can give me.
Regards
Uditha

 

[descalzo]

Escalating to a support ticket.

JM shows his main domain to be ceylonstore.x10.bz
Query of ns1.x10hosting.com says it is on 69.175.120.122, Starka.
Going to URL gives redirect to x10hosting's "Website does not exist"

This will close the thread but you can follow the Support Ticket by clicking on the yellow bar at top.