i have 2 problems with my site

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compu141

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When i log in to R1Soft Restore Backups with in side of the c Panel i get this error

Secure Connection Failed

An error occurred during a connection to xo2.r1softlicenses.com. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

When i log in with google chrome or IE 10 it works but when i log in with Firefox that when i get the error show

my 2 problem:


when i make a backup on the server using Softaculous. it will make the backup of the site but it only keep the backups for like no more than 1 hour or 2 some time it will not keep the backup at all after it show me the backup i=has been made in the Softaculous. So when i go in to the ftp i'm using FileZilla to see if the backup is there and i go to softaculous_backups to see if the back is there it is empty directory when. so sometimes I miss there backups because of that problem it will not give me time to backup then or copy them to my computer via ftp FileZilla


If someone can help with my 2 problems that will be grate thanks
 

bdistler

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When i log in to R1Soft Restore Backups with in side of the c Panel i get this error
we (users) need to wait for staff to fix that - I have had a issue with that for weeks now

it will make the backup of the site but it only keep the backups for like no more than 1 hour or 2...
x10hosting now deletes files 10 MiB (or larger) in size - that have been on the server for more than about 4 hours - from non-upgraded free-hosting accounts
see --> [ https://x10hosting.com/community/threads/news.196269/ ]
and 'Terms of Service' (TOS) at [ File Storage ] --> [ https://x10hosting.com/legal/terms-of-service ]
 
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compu141

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Will the R1Soft Restore Backups Backup the files if it been 4 hours old before they delete them. I know i can go back and on some of the dates and see the backup files. So i did not know what time do the R1Soft Restore Backups backup at by time if it right when i make the back before the 4 hours or after i can save them to my raid if i have to. If someone can let me know that will be grate thanks
 
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