I have lost all my modifications !!!!!!!!!!!!

[ftecno]

We work every day with our website, and today all of the modifications have disapear. All !! Now we have the website in day 1 !!! And we have work 15 days !!!! It's a BIG SHAME !!! Where is my webSite?

 

[Gouri]

We work every day with our website, and today all of the modifications have disapear. All !! Now we have the website in day 1 !!! And we have work 15 days !!!! It's a BIG SHAME !!! Where is my webSite?

The servers are under move, It may be causing the issue. http://x10hosting.com/forums/news-announcements/115601-updates-upgrades-etc.html

Can you provide website url to check?

 

[ftecno]

Hi, this is the domain, and its premium, not free... Yesterday was ok and running well... I need yesterdays website, not day1...

http://cadmol.x10hosting.com

Thanks

 

[Gouri]

Hi, this is the domain, and its premium, not free... Yesterday was ok and running well... I need yesterdays website, not day1...

http://cadmol.x10hosting.com

Thanks

Is your account was moved from the free host to premium hosting?

By pinging to the domain I observed that it is pointing to lotus.

 

[Anna]

As gsonline points out, if your account was moved to premium hosting from free, it's most likely a matter of dns wrongly being pointed to your free account after the account was moved from old lotus to new lotus.

This is something very easy to sort in that case, just a matter of pointing the domain back to the paid server your account is on.

If you haven't already please open a ticket in your clients area, as it is easier to find your account that way.

 

[ftecno]

Hi all,

Thanks, I'm going to open a ticketright now... I hope is only DNS, lot of work made..!

 

[ftecno]

I don't know how to open a ticket. I don't see it.
This domain was passed from free to premium two weeks ago. All was perfect, speed, all. But today all is in Day1(of the creation website process). I don't know what happens but is very sad. We are trying x10hosting before moving our domain, but with this issues I don't know what to do... :frown:

 

[Anna]

Once logged in this is the link that directly takes you to submitting a ticket: https://clients.x10hosting.com/submitticket.php?step=2&deptid=1

Or you can send me an PM with the following (do not use the send e-mail option as I can not check the associated e-mail from where I am now):
First and Last name
Or if you know your client ID that'd work as well.

 

[ftecno]

Hi LadyAnna

Thaks so much, I open my ticket... :biggrin:
#430054

 

[Anna]

I have replied the ticket.

 

[ftecno]

Thanks ! Next time I'll open the ticket direct...

 

[Anna]

yes, that is usually faster. Not all that work free hosting support have access to the paid servers.

 

[ftecno]

Solved !
Thanks !8)

 

[Anna]

great, since it is sorted I'll close this thread.