I purchased the forum activity waiver and my account was still suspended. Why?

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healing4thebody

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I purchased the forum activity waiver and my account was still suspended. Why? I wanted to make sure this didn't happen if I forgot to login to the forum within a 2 week period. What are other reasons for suspenion? When I go to the login page to try to find out why, it gives me a DEADBEEF error and won't let me log in. How can I get it unsuspended?

Tami
Healing4thebody.com
 

vishal

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Your forum account doenst seem to be linked to any hosting account ? What is your Cpanel username .Also try to link it.Account panel is working now
 

healing4thebody

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I was finally able to log into my account. I found not one but two messages that said . . .

You have been suspended for inactivity. It is a requirement that you login to the x10hosting forums once every month to keep your account active; posting is never required. This is an automatic suspension, you're able to unsuspend yourself immediately.

I thought than when I paid the inactivity fee that I don't have to login to the forums every month. I enjoy the forums, but I don't want my site to be down even a day if I forget to go there. That is why I paid the fee. So why was my account suspended? I want to make sure this does not happen again. Now it says in my account that the account is now unsuspended, yet I still cannot get into cpanel (my user name is healing7) and when I go to my site healing4thebody.com I still get the page saying my account is suspended. Is it suspended or not? Please help me. I need to get my site up as soon as possible. Thank you for responding so soon. I would have responded sooner, but I just got home from work. I appreciate any help you can give me.
 

techairlines

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I was finally able to log into my account. I found not one but two messages that said . . .

You have been suspended for inactivity. It is a requirement that you login to the x10hosting forums once every month to keep your account active; posting is never required. This is an automatic suspension, you're able to unsuspend yourself immediately.

I thought than when I paid the inactivity fee that I don't have to login to the forums every month. I enjoy the forums, but I don't want my site to be down even a day if I forget to go there. That is why I paid the fee. So why was my account suspended? I want to make sure this does not happen again. Now it says in my account that the account is now unsuspended, yet I still cannot get into cpanel (my user name is healing7) and when I go to my site healing4thebody.com I still get the page saying my account is suspended. Is it suspended or not? Please help me. I need to get my site up as soon as possible. Thank you for responding so soon. I would have responded sooner, but I just got home from work. I appreciate any help you can give me.

Did you link your forum account and hosting account from account panel. Without this link, the inactivity timer waiver might not work properly. How long ago did you purchase it?
 
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healing4thebody

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I finally discovered how to link my hosting account with the forum account. I also realized how to apply to get the account unsuspended. I just want to know if now that I have linked my account (user name healing7) with the forum, since I purchased the inactivity waiver will this suspension happen again. Here is info of my huspand's purchase of the inactivity waiver on April 24th this year with his paypal account . . .


You sent a payment of $3.00 USD to x10Hosting (support@x10hosting.com)

It may take a few moments for this transaction to appear in your account.

Merchant
x10Hosting
support@x10hosting.com
888-910-9668Instructions to merchant
You haven't entered any instructions.

DescriptionUnit priceQtyAmountInactivity Timer Subscription
Item# 7c67e4313dd46296c23b17bb0ffd10c0$3.00 USD1$3.00 USDSubtotal$3.00 USDInsurance$0.00 USD[COLOR=#333333 ! important]Total[/COLOR]$3.00 USD[COLOR=#333333 ! important]Payment[/COLOR]$3.00 USDPayment sent to support@x10hosting.com
Thank you techairlines. You have been a big help.
 
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