I wasn't inactive, why'd you suspend my account? Nor did I break a TOS.

[sweetlyx]

http://prntscr.com/37d038
My site is http://netrocraft.com
I wasn't inactive, I visit my website frequently, we get a lot of visitors (at least 5-10 a day), I haven't broken any of the TOS. Why was my website suspended? My account was suspended also, so I couldn't really go into the control panel and request a suspension appeal.

Thanks for any help,
Neil


I've seen this thread - http://community.x10hosting.com/threads/account-suspended-find-out-what-to-do-here.180410/

It says, login to control panel. I can't do so, because it gives me this: http://prntscr.com/37d038

 

[Derek]

You are not posting from the correct account, thus I was unable to find your account, but thankfully after doing some research I was able to unsuspend it.

Please note, you are required to log into the control panel (http://x10hosting.com/control) at least once a month to ensure your website is not suspended for inactivity. For inactivity suspensions, you are able to unsuspend yourself via the control panel, but since you are not logged into the correct account, you were not able to see the account tied to that domain thus you were unable to unsuspend it yourself.

You have been suspended for inactivity. It is a requirement that you sign into the x10Hosting website at least once every month to keep your account active. You're able to unsuspend yourself immediately from our website.

 

[sweetlyx]

You are not posting from the correct account, thus I was unable to find your account, but thankfully after doing some research I was able to unsuspend it.

Please note, you are required to log into the control panel (http://x10hosting.com/control) at least once a month to ensure your website is not suspended for inactivity. For inactivity suspensions, you are able to unsuspend yourself via the control panel, but since you are not logged into the correct account, you were not able to see the account tied to that domain thus you were unable to unsuspend it yourself.

Thank you so much

I am very grateful. I hope to be getting the premium plan soon to circumvent this 30 day suspension

 

[sweetlyx]

Once again, thanks for removing my suspension, though I am unable to login to the control panel, I get a page like this http://prntscr.com/37d9ki. I've cleared my cache and tried again.

 

[descalzo]

This forum account is not linked to hosting account and the system does not show your .com domain

What is the name of your main domain, the x10hosting supplied subdomain?

 

[Derek]

The username for the account is [removed], hopefully that rings a bell.

 

[sweetlyx]

Thanks so much!