I'm not able to log on to my control panel

[brasstackspress59]

I'm not able to log on to my control panel and update my website. I tried to log on with two different computers and web browsers. The first computer told me not to proceed for fear of being infected by a virus. The second computer opened a pop up window that never produced a web page. Please help!

 

[GtoXic]

Hi, you may be trying to connect via SSL, therefore, you will have to add an exception for the certificate. To tell if you're trying to use SSL, check the web URL. If it is https://SERVER.x10hosting.com:2083 or https://YOURSITE:2083 then you are using SSL. You can try using :2082 instead however.

 

[brasstackspress59]

I think your answer may be correct, but I don't understand what to do. Please explain.

This is the URL that fails to log on...

https://chopin.x10hosting.com:2083/login/?login_theme=cpanel

And this is the error message I get...

The site's security certificate is not trusted!​

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You attempted to reach chopin.x10hosting.com, but the server presented a certificate issued by an entity that is not trusted by your computer's operating system. This may mean that the server has generated its own security credentials, which Google Chrome cannot rely on for identity information, or an attacker may be trying to intercept your communications. You should not proceed, especially if you have never seen this warning before for this site.​

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