Resolved I'm unable to access my website

[angelbra]

Hi, I'm unable to access my website angelbravo.x10host.com since two weeks ago. I can enter to DirectAdmin without problems, but my website indicates connection problems. Thanks in advance.

 

[Anna]

Looks like the DNS for your domains didn't properly update with the migrations, they stopped working when the old servers were decommissioned last week.

I have corrected the DNS, you may need to flush dns cache or await its natural refresh.

 

[angelbra]

Thanks, finally I could access my website, but checking it I found it lose the last months information, it seems to be a december or january copy, because it's an educative portal and it hasn't the last courses information, which I'm currently working in. Is it possible to recover that information by any way or it was delete permanently? I hope you can help me.

 

[Anna]

That would likely be due to the domain having pointed to the old server, so any changes you made was on that server and it has now been decommissioned.

We did however package up all accounts before it was shut down, using this backup would however mean wiping the current DirectAdmin account and using the backup to basically redo the transfer.

Did you make any changes using the DirectAdmin interface that you need to save before I go ahead with this?

 

[angelbra]

No, I didn't make any change that needs to be saved, please, go ahead, thanks.

 

[Anna]

The account has now been restored from the backup taken when the old servers were taken down.

Let me know if there's something not working right.

 

[angelbra]

Thanks so much, now all is working properly and with all the information up to date. I appreciate your fast and accurate support.