Internet connection blocked due to abuse

[grigliata79]

Hello.

After log in, I see the following:
------------------------------------------------------------------------------------
There is a problem with your request
Your Internet connection has been blocked due to frequent abuse.

Please get in touch with us if this is a mistake.
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I don't use any proxy nor VPN.
Can you please help me to solve this issue?

Thank you in advance.

 

[kenny9]

Your problem could be the internet source you are using. Are you connecting to the internet through a public wifi? These connections are often used for abusive conduct. Many businesses and schools wifi connections give similar results.

 

[grigliata79]

Thank you for your reply, kenny9.

I connect from home and sometimes from the office.
I think the office connection is clean, but I recently changed my home internet provider and the dynamic IPs may be somehow used by someone else for abusive conduct.

 

[grigliata79]

I still see the "Your Internet connection has been blocked due to frequent abuse" message at login.
I never used a proxy or a VPN to connect to x10 systems.
Can someone help me to figure out what this "frequent abuse" is, and why I have been blocked?
Thank you in advance.

 

[bdistler]

...and why I have been blocked?

Your connection could be blocked by x10hosting's server(s) because you are connecting from a suspicious (to x10hosting) IP address - which could be caused by privacy software or settings that you may have installed on your computer - AND/OR x10hosting's server(s) blocked your connection due to the IP address - that you were trying to connect with - is listed on one or more of their "third-party blacklists"

test if your IP address is on a blacklist

get your current IP address at --> [ http://www.whatismyipaddress.com/ ]

then test it at --> [ http://www.stopforumspam.com/search ]

 

[grigliata79]

I tested the IP and it is not listed ("Found 0 entries").
It is a static IP and I feel it has been mistakenly blocked.