I think it'd be nice to have an IRC chat where users can get support, and discuss random things with other users and admins. You could set up an API (there are several free clients I found on sourceforge for php and cgi) then list the connection info below the window for advanced users.
http://www.gamesurge.com/ is where u can get a channel but u need to wait for it to get approved and u need to be registered. still at school got 3 hrs left till i get home =)