is it possible to undelete my account?

[aecsbatalha74]

Hello.
My account was suspended in the 15th of April due to inactivity. When I tried to login it asked me to register a new domain. Is it possible to recover my old account? I lost everything.

Thanks

 

[hbazer]

In short - NO

From "Terms of Service" (TOS)...

7. Inactivity
Accounts found to be inactive are suspended for a 14 day period and then removed from our servers (terminated). All data including any type of backup or stored information is removed with the account.* To prevent an account from being suspended for inactivity it is required users visit the x10Hosting Account Portal located at https://x10hosting.com/portal/ at least once every 30 days. Accounts must have a working website within 1 week.

* bold added by me

SEE --> x10hosting.com/terms

 

[Bryon]

Hello aecsbatalha, what was your domain name of the prior account that has since been deleted? I cannot guarantee anything, but I can take a look at our systems and see if I am able to turn up any of your old data.