Issue logging in

[thresho2]

Last night when I tried to sign in I had received this error:

"You are signing in from Unknown, and unfortunately we are unable to offer free web hosting service service to Unknown at this time. Please check back with us in the future as we are working to expand our supported countries."

But from the community thread I see that it has been resolved. ( https://x10hosting.com/community/th...m-with-your-request.200908/page-2#post-957349 ) However I decided to try and sign in agian, but this time I received this error:
"We've found that you're connecting with a network proxy, VPN, or Tor, and we're unable to complete your request because of this. Please disable any such service, sign out and back in."

The thing is, I am not using any type of these devices. I am connected to my home computer + internet at that is it. No vpn, no proxxy, no tor browser. Do you believe that this could be an issue from last night? ( Like, it logged that I was connecting from "unknown" and now it's seeing me as logging elsewhere? Something like that?)

I hope that we may fix this soon enough, thanks in advance for your support and help.


screenshot:

 

[caftpx10]

Are you hosting any services on your network (web server, gaming server, ...) ?

 

[thresho2]

No, I'm not hosting any service at all.

 

[caftpx10]

Okay so it is not that sort of poor detection method..

Try checking the results on this site: http://whatismyipaddress.com/proxy-check

You can, though probably not necessary, check if your IP (range) is on a blacklist: http://whatismyipaddress.com/blacklist-check
(Do not be surprised if it shows up on an email-related one. It is normal and very likely to be unrelated to what you are getting on the login page.)

Other things you might want to check your IP details on is an IP lookup tool for anything odd.

 

[thresho2]

Nothing is genuinely coming up. Everything seems to be fine.

 

[bdistler]

Everything seems to be fine.

while we can give you a long list of links to test your IP address for Blacklist or VPN or TOR or ... -:- it is still up to x10hosting's Admins to resolve your issue
as said in your screenshot you need to send a Email with your current IP address to --> [ support@x10hosting.com ]