Issue with SMTP Email from Wordpress

[ukipfor2]

Hello everyone,

I'm having a little issue with SMTP emails from Wordpress, it won't send emails (can recieve them fine),

When I debug the issue I am given the following from the plugin:


2017-09-18 15:17:12 Connection: opening to mail.theshawsboutique.co.uk:25, timeout=300, options=array (
)
2017-09-18 15:17:12 Connection: opened
2017-09-18 15:17:12 SMTP -> get_lines(): $data is ""
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "220-xo7.x10hosting.com ESMTP Exim 4.87 #1 Mon, 18 Sep 2017 11:17:12 -0400
"
2017-09-18 15:17:12 SMTP -> get_lines(): $data is "220-xo7.x10hosting.com ESMTP Exim 4.87 #1 Mon, 18 Sep 2017 11:17:12 -0400
"
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "220-We do not authorize the use of this system to transport unsolicited,
"
2017-09-18 15:17:12 SMTP -> get_lines(): $data is "220-xo7.x10hosting.com ESMTP Exim 4.87 #1 Mon, 18 Sep 2017 11:17:12 -0400
220-We do not authorize the use of this system to transport unsolicited,
"
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "220 and/or bulk e-mail.
"
2017-09-18 15:17:12 SERVER -> CLIENT: 220-xo7.x10hosting.com ESMTP Exim 4.87 #1 Mon, 18 Sep 2017 11:17:12 -0400
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
2017-09-18 15:17:12 CLIENT -> SERVER: EHLO theshawsboutique.co.uk
2017-09-18 15:17:12 SMTP -> get_lines(): $data is ""
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "250-xo7.x10hosting.com Hello xo7.x10hosting.com [198.91.81.8]
"
2017-09-18 15:17:12 SMTP -> get_lines(): $data is "250-xo7.x10hosting.com Hello xo7.x10hosting.com [198.91.81.8]
"
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "250-SIZE 52428800
"
2017-09-18 15:17:12 SMTP -> get_lines(): $data is "250-xo7.x10hosting.com Hello xo7.x10hosting.com [198.91.81.8]
250-SIZE 52428800
"
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "250-8BITMIME
"
2017-09-18 15:17:12 SMTP -> get_lines(): $data is "250-xo7.x10hosting.com Hello xo7.x10hosting.com [198.91.81.8]
250-SIZE 52428800
250-8BITMIME
"
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "250-PIPELINING
"
2017-09-18 15:17:12 SMTP -> get_lines(): $data is "250-xo7.x10hosting.com Hello xo7.x10hosting.com [198.91.81.8]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
"
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "250-AUTH PLAIN LOGIN
"
2017-09-18 15:17:12 SMTP -> get_lines(): $data is "250-xo7.x10hosting.com Hello xo7.x10hosting.com [198.91.81.8]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
"
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "250-STARTTLS
"
2017-09-18 15:17:12 SMTP -> get_lines(): $data is "250-xo7.x10hosting.com Hello xo7.x10hosting.com [198.91.81.8]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
"
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "250 HELP
"
2017-09-18 15:17:12 SERVER -> CLIENT: 250-xo7.x10hosting.com Hello xo7.x10hosting.com [198.91.81.8]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
250 HELP
2017-09-18 15:17:12 CLIENT -> SERVER: STARTTLS
2017-09-18 15:17:12 SMTP -> get_lines(): $data is ""
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "220 TLS go ahead
"
2017-09-18 15:17:12 SERVER -> CLIENT: 220 TLS go ahead
2017-09-18 15:17:12 SMTP Error: Could not connect to SMTP host.
2017-09-18 15:17:12 CLIENT -> SERVER: QUIT
2017-09-18 15:17:12 SMTP -> get_lines(): $data is ""
2017-09-18 15:17:12 SMTP -> get_lines(): $str is "221 xo7.x10hosting.com closing connection
"
2017-09-18 15:17:12 SERVER -> CLIENT: 221 xo7.x10hosting.com closing connection
2017-09-18 15:17:12 Connection: closed
2017-09-18 15:17:12 SMTP Error: Could not connect to SMTP host.


The part that caught my eye was "
We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail."

I'm not trying to do any bulk emails I'm simply trying to get it to send emails, (I'm using WooCommerce for a shop so customers need to get order emails)

Host is set to: mail.theshawsboutique.co.uk
Port: 25
And it's set to use SMTP authentication, the email exists in my Cpanel and the password is correct.

Am I doing something wrong or does the system not like me?

Thanks
Paul

 

[ukipfor2]

After fiddling with some settings it seems to send, well it returned true so I assume it sent, but still get the weird message in the log so I wonder if x10 is flagging it as spam and blocking it? (the email isn't coming through to the recipient)

 

[ukipfor2]

Well for some reason my business email address can recieve them, but my hotmail one cannot, hopefully hotmail hasn't blacklisted it :/

 

[lylex10h]

Hotmail seems to be a problem. See https://x10hosting.com/community/threads/x10-emails-not-getting-to-hotmail.204669/
I'm on xo7.x10hosting.com and am also having that issue.

 

[Alan Ford]

Are you sure, you have configured SMTP correctly?
Here a few guides for SMTP.
http://www.wpbeginner.com/plugins/how-to-send-email-in-wordpress-using-the-gmail-smtp-server/
https://www.cloudways.com/blog/setup-configure-smtp-on-wordpress/

Also, ask from the x10hosting support. They can help you in the right way.

 

[ukipfor2]

lol, 6 months later and this is still broken